Purchase Return Policy

We will be happy to process the exchange or refund of your unopened merchandise within 30 Days from date of purchase.  Note: no return for refunds will be issued if merchandise has been opened.

Secure Shopping Assurance

You can shop at www.petmassage.com online with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks (see an online payments diagram).

The company adheres to strict industry standards for payment processing, including:

• 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

• Industry leading encryption hardware and software methods and security protocols to protect customer information.

• Compliance with the Payment Card Industry (PCI) Data Security Standard.

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

If you prefer, we can process your transaction by phone, fax or mail.

• Call us at 1-800-779-1001 (US Only) or 1-419-475-3539 (International callers) during our business hours
• Fax us at 419-475-3539.
• Or mail your order to 3347 McGregor Lane, Toledo, Ohio, 43623.

www.petmassage.com is registered with the Authorize.Net Verified Merchant Seal program.

Click the seal at left for more information.